Effective Date: July 16, 2025

Medley is a product operated by Hurdle Software Inc. (“we”, “us”, or “our”). This Privacy Policy explains what we collect, how we use it, and how we handle your information when you use our website and services.

Website Visitors

When you visit our website, we collect some basic information that web browsers typically make available, like your browser type, language preference, referring site, time of visit, IP address, and which pages you viewed. We use this data to understand how people use our site and to make improvements.

Cookies

Medley uses cookies to help identify and track visitors, understand how the website is used, and improve the overall experience. Some cookies are essential to the functioning of the service—such as those used for login sessions—while others help us analyze usage and performance. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Medley, with the drawback that certain features of the website and platform may not function properly without them.

Personal Information

If you sign up for an account, we ask for some information—usually your name and email address. You might also provide an organization name or profile details, but that’s optional. We collect only what we need to run the service, support your account, and communicate with you. Sometimes this information may be provided by an organization or administrator managing your access to Medley.

Survey Data

If you create and distribute surveys with Medley, we store the survey questions you write and the responses you collect. You always retain full ownership of your survey data. We don’t access it unless we need to fix a technical issue or are legally required to. Your data is yours—we just process it so the product works as expected.

How We Use Information

We use the information we collect to provide and improve Medley. That includes running the service, responding to support requests, fixing bugs, and keeping you in the loop about important changes. We don’t sell your personal information or use it for advertising. We don’t share your information with third parties except as needed to provide the service.

Sharing Information

We only share your information with people or services who help us run Medley—for example, cloud hosting providers, email delivery platforms, or payment processors. These partners are under strict confidentiality agreements and only access the data they need to do their job. We may also share information if we’re required to by law or legal process.

Security

We take security seriously. Data is encrypted in transit and at rest. Access is limited to the people who need it. We monitor for unauthorized access and follow industry best practices to keep your data safe.

Data Retention

We keep your information for as long as your account is active, or as long as we need it to provide the service. If you delete your account or your surveys, we’ll remove that data. Some information may be retained briefly for backup, legal, or audit purposes—even after deletion.

International Users

If you’re accessing Medley from outside Canada or the United States, be aware that your data may be stored or processed in countries where our infrastructure or service providers are located. For users in the EU or EEA, we process your data based on legal grounds like performing a contract, legitimate interest, or your consent. We comply with GDPR and take appropriate steps to safeguard international data transfers.

Business Transfers

If Hurdle Software Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal. If that happens, we’ll make sure the new entity continues to respect your privacy under the terms of this policy.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or limit how we use your personal information. To make a request, just contact us at privacy@medley.so. You can also unsubscribe from non-essential emails by clicking the link in any of our messages. If you’re in the EU, you may have the right to file a complaint with your local data protection authority.

Children’s Privacy

We don’t knowingly collect personal information from anyone under the age of 13. If we find out that a child has given us personal information, we’ll delete it.

Changes to This Policy

We may update this policy from time to time. If we make a significant change, we’ll let you know. The date at the top always reflects the latest version. If you keep using Medley after we post changes, that means you agree to the updated policy.

Contact Us

If you have any questions about this policy or how we handle your information, email us at privacy@medley.so.

Hurdle Software Inc.
Email: privacy@medley.so