Effective Date: July 16, 2025
Welcome to Medley. Medley is a product operated by Hurdle Software Inc. (“we”, “us”, or “our”). By accessing or using Medley, you agree to these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use Medley.
We may update these Terms from time to time. If we make significant changes, we’ll notify you where appropriate (for example, by email or within the app). By continuing to use Medley after changes take effect, you agree to the updated Terms.
1. Your Account
If you create an account with Medley, you are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Please notify us immediately if you believe your account has been compromised.
You must be at least 13 years old to use Medley.
2. Your Data
When you use Medley to create and distribute surveys, you retain full ownership of your content — including your survey questions and responses. We do not claim any rights to your content beyond what’s necessary to provide and support the service.
By using Medley, you grant us a limited, worldwide, non-exclusive license to host, store, reproduce, and display your content solely as required to operate, maintain, and improve the platform.
You are responsible for ensuring that your use of Medley — including how you collect and process respondent data — complies with all applicable laws and regulations, including data privacy laws. You must obtain all necessary permissions or consents from your survey participants.
We may delete your data upon termination of your account. You are solely responsible for exporting and backing up your data.
3. Acceptable Use
You agree not to misuse Medley. Specifically, you agree not to:
Violate any applicable laws or regulations
Interfere with the operation of the service or disrupt its integrity
Attempt to access Medley’s systems or other user accounts without authorization
Upload malicious code or content intended to damage or disrupt the platform
Use Medley to harass, exploit, or collect data from individuals without proper consent
We reserve the right to suspend or terminate your access to Medley if you violate these Terms.
4. Third-Party Services
Medley may integrate with or contain links to third-party services (e.g., payment processors, analytics tools, embedded media). We are not responsible for the practices, content, or terms of those services. Your interactions with third parties are governed by their terms and privacy policies.
5. Service Availability and Changes
We aim to keep Medley reliable and available, but we do not guarantee uninterrupted service. From time to time, the service may be unavailable due to maintenance, updates, outages, or other reasons.
We may add, modify, or remove features at any time. If we make material changes to paid functionality, we’ll provide reasonable notice.
6. Intellectual Property
Medley, including its software, branding, and non-user-submitted content, is the property of Hurdle Software Inc. or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the service without our express permission.
7. Termination
You may stop using Medley at any time. We may suspend or terminate your access to the service if:
You violate these Terms
We are required to do so by law
It becomes impractical or no longer commercially viable to provide the service
When your account is terminated, your data may be deleted and your access revoked. Where legally permitted, we’ll try to notify you in advance.
8. Disclaimers
Medley is provided “as is” and “as available.” We do not make any warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted or error-free.
9. Limitation of Liability
To the maximum extent permitted by law, Hurdle Software Inc. will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of Medley — even if we’ve been advised of the possibility of such damages.
In all cases, our total liability will not exceed the amount you paid (if any) to use Medley in the 12 months before the issue arose.
10. Indemnification
You agree to indemnify and hold harmless Hurdle Software Inc. and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising out of your use of Medley, your content, or your violation of these Terms or applicable law.
11. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles. Any disputes will be resolved exclusively in the courts of Ontario, Canada.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Hurdle Software Inc.
Email: privacy@medley.so